As a result of customer feedback, we are enhancing and improving our customer notification process. The first step in this journey is to provide you with a new, on-demand tool called Trading Grid Service Status. The Trading Grid Service Status dashboard will give you the ability to view the real-time status of GXS Services. In this initial release we have included both Information Exchange (IE) and Trading Grid Messaging Service (TGMS).
We currently send you service updates via a group address provided by your company, or the information we have on file for you is incomplete. For security purposes we cannot use this group address to provide you access to this new tool. If you would like to access to the dashboard please take a minute to provide us with your individual contact information by completing the form found at http://www.surveymonkey.com/s.aspx?sm=d_2bpFC0nnQ_2fnsUV65M02koQ_3d_3d .
Please note there is no charge for this tool. We appreciate you taking a minute to provide us with your contact information. We recognize that your business success depends on us and that it is critical that you have visibility into your GXS Service performance at all times. We believe that the Trading Grid Service Status dashboard will provide you with the on-demand visibility.
If you have any questions concerning this new tool please email us at TGServiceStatus@gxs.com.
GXS Customer Support
Service Bulletin >