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GXS Client Notification: Trading Grid Messaging Services (TGMS) Disruption(RESOLVED)

posted Jun 23, 2010, 6:43 AM by Unknown user   [ updated Jun 23, 2010, 8:45 AM ]

Trading Grid  Messaging Services (TGMS) Service Disruption - Update

 

-Description-

 

The service-related issue impacting Trading Grid Messaging Services (TGMS) that GXS Operations detected at 1110 GMT is continuing. As a result, impacted customers are still experiencing slow document traffic.  As of 1305 GMT impacted customers are able to access their mailboxes.

 

This service disruption is not impacting all customers.  However, if you are exchanging data with impacted customers,  document traffic between you and these customers are delayed.   Delayed traffic is noted for interconnect traffic. Estimate for issue resolution has been updated.  Current estimate for resolution is 1500 GMT.  This is only an estimate at this time.  Further troubleshooting could extend or reduce the estimated resolution time. Currently the oldest document in the backlog is down to 15 minutes old.  This does not indicate how quickly the backlog will be worked down to normal levels, only an indication of the oldest document in queue.

 

-Impacted Services-

 

Trading Grid  Messaging Services (TGMS)

 

-Additional Information-

 

We apologize for any issues this causes you. We are working to restore service to full operation as soon as possible. If you are a Managed Services Customer, please note that this issue does not affect your ability to connect to the GXS Managed Services Platform.  It does impact your trading partner community that utilizes the Trading Grid ® Messaging Services (TGMS).

 

The next Technical Service Bulletin will be issued at 1415 GMT or as soon as conditions change.

 

For additional information regarding this bulletin, email: help@gxs.com or contact GXS at US: 1-800-334-2255 or visit www.gxs.com/support for worldwide contact information.

 

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