At 8:55 AM GMT GXS Operations detected a service-related issue impacting Information Exchange® Messaging Services (IEFE). As a result, impacted customers are experiencing slow document traffic. There is a revised estimate for backlog to clear. Estimate is 15:30 GMT. This is only an estimate. Further troubleshooting could extend or reduce the estimated resolution time.
We apologize for any issues this causes you. We are working to restore service to full operation as soon as possible.If you are a Managed Services Customer, please note that this issue does not affect your ability to connect to the GXS Managed Services Platform. It does impact your trading partner community that utilizes the Information Exchange® Messaging Services (IE).The next Technical Service Bulletin will be issued at 12:30 PM GMT or as soon as conditions change.
For additional information regarding this bulletin, email: firstname.lastname@example.org or contact GXS at US: 1-800-334-2255 or visit www.gxs.com/support for worldwide contact information.
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