2 - High
3 - Medium
4 – Low
Example of Priority 1 Call:
We can not send an ASN and we have a truck at the door.
We can not receive our 850 orders for JC Penny.
Transmission of our Invoice (810s) to Walmart is failing.
We are unable to communicate with any of our VANs.
We can not print our label and we have to ship.
to get our new trading partner Walmart up and running this week using
the Implementation Expedited Service.
Example of Priority 2 Call:
I need to set up a trading partner (Target).
I am getting the error “XYZ 123” when I am trying to look at the invoices.
We need to reopen ticket 157XX from 2 weeks ago – the problem has reoccurred
current production carton label for Sears US needs an immediate
change made to it.
Example of Priority 3 Call:
Target has changed their EDI specs for 810's so we need the template to reflect these changes.
The changes will be applicable 6 weeks from now.
When I go to such and such a screen – I need to hit F5 to refresh twice before it refreshes
Example of Priority 4 Call:
We would like to change a sort order in a certain screen.
We really like the VASN product but would like to see XYZ added to it in future releases.